Waoo

Tracking and Improving Partnerships

Insight into the needs of one’s customers and partners is essential for commercial success. Since the company is owned by a number of partners, it must meet a variety of needs, which requires insight into the different partners’ expectations and their satisfaction with the collaboration. A partner satisfaction survey provides this insight, enabling a company to enhance its value-creating activities in close collaboration with its partner companies.

Waoo is Denmark’s leading provider of internet, TV, and phone services via the fiber-optic network. Behind Waoo is a group of partner companies—some of the country’s largest local fiber-optic network providers—that have joined forces to bring the ultimate digital solution to Danes. Waoo has a passionate vision of being a value-creating asset for all its partners, which is why Junior Consult, in close collaboration with Waoo, monitors partner satisfaction among Waoo’s partners with the aim of creating even more value.

The partner satisfaction survey has now been conducted over a number of years with the aim of tracking satisfaction levels and implementing improvements in the collaboration with Waoos’s seven partners. The survey was conducted by distributing questionnaires to relevant stakeholders at the partner companies. Subsequent follow-up and analysis by Junior Consult led to a series of recommendations designed to ensure that Waoo continues to increase its already value-creating activities going forward.

Over the past few years, Junior Consult and Waoo have collaborated on a number of projects, which is why Junior Consult is familiar with Waoo’s business and industry, while Waoo, in turn, knows that Junior Consult delivers high-quality results and flexibility. At Junior Consult, we place a strong emphasis on getting to know our clients and their business models, thereby increasing the value of our partnership over time. Regarding the long-standing partnership between Waoo and Junior Consult, Pernille Haugaard, Business Analyst, says:

”Over the years, we have commissioned several thorough and valuable customer surveys from Junior Consult. It has always been a pleasure to work with their young consultants, who come across as extremely competent and professional.”.

Contact Us

If your company could benefit from similar insights into your customers' satisfaction and needs, please feel free to contact us at +45 86 18 02 66 or info@junior-consult.dk.

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