In 2024, the Port of Grenaa began developing its strategy for 2030, in which customer focus plays a central role. As part of this effort, Junior Consult conducted a comprehensive customer survey aimed at identifying both customer satisfaction and the underlying drivers. The result was a clear insight into customers’ current experience of the port and the initiatives that can create greater value for customers in the future.

Junior Consult has been working to optimize the customer experience throughout the entire project phase at BEUMER Group’s Logistic Systems division. The project is part of BEUMER’s strategic efforts to improve the customer experience.

Junior Consult has assisted the Port of Aarhus with an annual customer survey to continuously measure customer satisfaction and identify the factors driving it. Based on this, Junior Consult provides recommendations on how the Port of Aarhus can create even more value for its customers.