Port of Grenaa

Customer Insights as the Foundation for Our Strategy Toward 2030

In 2024, the Port of Grenaa began developing its strategy for 2030, in which customer focus plays a central role. As part of this effort, Junior Consult conducted a comprehensive customer survey aimed at identifying both customer satisfaction and the underlying drivers. The result was a clear insight into customers’ current experience of the port and the initiatives that can create greater value for customers in the future.

To ensure a broad and nuanced data set, Junior Consult combined qualitative interviews with customers with a quantitative questionnaire survey. This methodological approach formed the basis for in-depth analyses and concrete recommendations designed to support the Port of Grenaa in strengthening its strategic decision-making process—both now and in the years to come.

Statement by Henrik Carstensen, CEO of Grenaa Havn A/S:

”After several productive, constructive, and interesting meetings with staff from Junior Consult, we reached a specific agreement regarding what we’ll call an expanded customer satisfaction survey. This project was handled in the best possible way and with great professionalism by the staff at Junior Consult. This was evident not only in their dialogue with our customers but also with our organization, and finally in the final report, which very clearly and professionally summarized many factors from the conversations with the port’s customers. Based on this, I can only give Junior Consult my highest recommendations for this or any other similar projects.”

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If your company is facing a similar challenge or if you need our expertise for any other reason, please feel free to contact us at
+45 86 18 02 66 or info@junior-consult.dk.

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