Specsavers

Employee survey for an international optical retail chain

Junior Consult conducted an employee survey for the British optical retail chain Specsavers, which operates under the name Louis Nielsen in Denmark. The purpose of the survey was to determine how employee training had evolved following the transition to an e-learning system.

The study showed that Specsavers successfully transitioned from traditional training to e-learning during the COVID-19 pandemic. The report, prepared by Junior Consult, also identified areas for future focus at Specsavers. Following the project, we received the following statement from Søren Jensen, Head of Talent Development, Northern Europe:

“As part of our transition from traditional classroom instruction to online learning, we engaged Junior Consult to conduct a survey one year after launch, as we needed to understand how our end users experienced the transition and our new learning environment. We ended up receiving an incredibly detailed report that included a comprehensive analysis as well as areas for development, including suggestions for improvement. I highly recommend using Junior Consult for analytical work.”

We are very proud of this wonderful testimonial, and we at Junior Consult look forward to continuing to create significant value for our clients in the future.

If your company needs similar analyses, you’re always welcome to contact us for a no-obligation conversation at +45 86 18 02 66 or info@junior-consult.dk

Contact Us

If your company could benefit from similar insights into your customers' satisfaction and needs, please feel free to contact us at +45 86 18 02 66 or info@junior-consult.dk.

From Analysis to Action

Relevant Customer Case Studies from Junior Consult

Customer Survey

Port of Aarhus

Junior Consult has assisted the Port of Aarhus with an annual customer survey to continuously measure customer satisfaction and identify the factors driving it. Based on this, Junior Consult provides recommendations on how the Port of Aarhus can create even more value for its customers.

View case
Other

Waoo

Insight into the needs of one’s customers and partners is essential for commercial success. Since the company is owned by a number of partners, it must meet a variety of needs, which requires insight into the different partners’ expectations and their satisfaction with the collaboration. A partner satisfaction survey provides this insight, enabling a company to enhance its value-creating activities in close collaboration with its partner companies.

Waoo is Denmark’s leading provider of internet, TV, and phone services via the fiber-optic network. Behind Waoo is a group of partner companies—some of the country’s largest local fiber-optic network providers—that have joined forces to bring the ultimate digital solution to Danes. Waoo has a passionate vision of being a value-creating asset for all its partners, which is why Junior Consult, in close collaboration with Waoo, monitors partner satisfaction among Waoo’s partners with the aim of creating even more value.

View case
Strategy & Market Analysis

APM Terminals

Junior Consult conducted a major market analysis for the global terminal operator, APM Terminals. The market analysis was divided into two parts: one focused on market dynamics and the size of the North Atlantic container market, while the other focused on the dynamics and volume of cross-border trade flows between Denmark and Germany.

View case